Mobile Application Design Research to Improve Quality of Work for Taxi Drivers Claire Crowe Faculty mentor: Abraham Abebe Georgia College & State University The steadily growing popularity of instant ride hailing services like Uber and Lyft have suffocated the transportation industry’s marketplace, creating declining working conditions for drivers. After six driver suicides in one year, New York and others have started to take steps towards equalizing the market, but legislation can be slow acting. Through research of application design, user interface, and an examination of the transportation ecosystem, the application “Xi” provides a quicker solution for drivers who are suffering right now by giving them a platform through which they can easily be connected with consumers seeking rides. Riders will be incentivized to choose taxis for their added safety, lack of surcharges for busy hours, and the value of years of experience. Simultaneously, riders will also have all the great features of other ride hailing apps like an automatic price estimate, quick requests, and an estimate of when your driver will arrive. Claire Crowe is from Cartersville, Georgia and is studying Graphic Design. She plans to pursue a master’s degree in Design after graduation.
